>On 10 January I bought a new bed, matching bedside tables and a new mattress. The total came to less than my previous bed that the Twat broke. By sitting on it. Everything was in stock except the mattress so, after talking to the saleswoman, who told me that they DO deliver and it would cost me €30 extra, I decided to wait until the mattress was there to avoid paying extra for the second delivery of the mattress.
“The mattress will be here in 4 to 6 weeks, Madame.”
“Perfect – just in time [for Annual Shag Day] for my birthday. The bed looks rather heavy and you won’t be able to get it up the stairs but via the door-window to my bedroom. Is that alright?”
“I’ll note that down, Madame, but I’m sure there will be no problem. We will notify you by email as soon as everything is here.”
“Also, I may have to give directions as the road on which I live is not marked in the Plan de Bruxelles.”
“I’ll note that down too, Madame.”
“Merci beaucoup et bonne journée!”
And I skipped out of the shop feeling quite elated.
I called the shop on 7 February to see if my mattress had arrived.
“Non, Madame. What was your client N° again?”
“007.”
“Ahhh, non. I’m sorry, Madame, but we will let you know.”
Fucknuggets. With Annual Shag Day only a week away, things were looking a bit grim. I called again mid-week.
“Non, Madame.”
I stomped my feet a bit and decided to wait, checking my in-box carefully every 5 minutes but the most I got was request after request from people wanting to follow me on Twitter. Some people love me, I sighed, but not my bloody mattress.
On Saturday I decided to call again seeing as 6 weeks, Annual Shag Day AND my birthday had passed since I had made the purchase.
“Oui, oui, Madame, everything is here.”
“It is?”
“Oui.”
“But I was never notified by email as promised. Nevermind, when can I have the bed delivered?”
“Madame, that’s up to you to organise.”
“I WHAT? When I spoke to the saleswoman she said that it would cost €30 to deliver to my house, she has all the details, and it certainly is not up to me to arrange the delivery – I’ve already done that.”
“You have to call these people and sort it out with them.”
“I wish to speak to the Manager.”
“Bonjour Madame, can I help you?”
Long phone call cut short: my bed should be delivered next week but what is it with shops that sell beds and me? When I bought my last bed I ended up being stalked by the salesman who really wanted to take me to Miami. I never leave my GSM number with anybody now.
Oh, and I found their email sent to me on 6 February in my junk mail. Oooops. So why did that bimbo tell me the following day that the mattress still wasn’t there?
Next instalment: bed delivery.
20 Comments
I got stalked by the guy who sold me my SIM card when I was in Brussels… maybe it’s a Sales thing???
Yikes – that’s serious.
ahhh home delivery!
I thought the bed was being slept on by the Cartoonist’s plumber and that’s why it was late
Has never been stalked before :’(
If you ever need a bed in the future, maybe the bussy but efficient IKEA could be worth a look?
Burton – no way. I like a king’s size bed that you can strap people down to. IKEA don’t do king size – or kink.
Zed, Ikea do have king size beds, our is testament to that (although it is european king size or summat). The mattress is a lovely memory foam one.
I can vouch for the kinkiness-and-strap-people-down-ness of the Ikea bed, although it must be said the 7 foot church pew used as a headboard does help.
No salesman has ever stalked me – well, only one who worked in a brickyard. No, that’s all right, I feel better about it now.
Bed delivery. That should be fun.
bb, the Ikea king size beds are smaller than the ones that i like (2m x 1.80m or something).
Wrought iron is best for tying people up to.
Z, you have been stalked then. That’s good.
At least you can have a shag!
Gosh, after all that I hope the mattress doesn’t disappoint!!
Hello Rosie. Me too – it’s a special one for people with bad backs. Or old people.
I think they owe you free 1500 TC Egyptian/Pima Cotton sheets after all that. Complete with all the accessories, though I dont know if shams and round pillows fit into kink. Maybe you could use them as props
…and we pay them up front as well. What is that all about? Furniture retailers the world over go bust with their customers money safely secreted away for goods rthat will never be delivered and then the bastards open up again under a different name.
Sorry, disengage rant mode…
I can SO relate. I ordered a new couch, loveseat and overstuffed chair for our family room 8 weeks ago. I was promised they would deliver in 6 weeks. Today they told me it will be four more weeks “at best” … so 12 weeks instead of 6? I suppose we can just sit on the floor in the meantime. Stupid ass furniture stores …….
I think our flippin’ car needs a bed. The alarm keeps going off.
That sentence makes absolutely no sense. I’m just plain tired.
I’m off to bed now.
Interesting….
I ordered a settee last week. They called once to verify the date.
Sofa so good.
All that palaver! I’m praying ours will see me out.
I have heard about (the lack of) Belgian customer service. This is obviously it in action.